We believe it’s important to gain regular feedback form those we work closest with. Here are a few comments from people who know us best.

Sophie Auckland, Head of Court of Protection Team

Dean Wilson LLP

The Team at Brain Injury Services are a pleasure to deal with and offer a fantastic service to both their clients and other professionals. We are grateful for all the support and assistance they give us.

Patricia Marshall, Solicitor

Laura is a committed and enthusiastic case manager. She goes the extra mile in helping clients deal with very stressful situations. She never loses sight of the client's needs. I would have no hesitation in recommending Laura to others and have recommended her to my colleagues. My client is very happy with Laura and with all the support she provides her. Her background in psychology is an added bonus, which helps bring an intelligence and insight to a role which is so vital to my clients.

Mrs C

Mother of Client

At your time in need it is important to have a case manager who understands your needs. Our case manager from Brain Injury Services does just that. Our CM supports us by listening, caring and being a critical friend.  The legal process is difficult and emotionally draining, but this is made a lot easier by having a case manager and team you can rely on. 

Frances Pierce, Partner and Head of Personal & Medical Injury Team

Dean Wilson LLP

Kat Howard and her team at BIS really go the extra mile for clients. The team members are trained to support with compassion and understanding and they have the ability to work in often very stressful situations.  I highly recommend them for their caring professionalism and reliability, as do many of my Clients and their families who are fortunate enough to have their support.

Caroline Sted-Smith

The OT Practice

Working with both Anna and Theresa has been a pleasure and I would not hesitate to recommend them to other clients. Complex cases can sometimes be very challenging due to so many other people being involved, each with their own skills and opinions and the client at the centre. To ensure that a clients best interests are at the forefront of everything we do requires excellent communication and professional  skills as well as empathy and determination. Anna and Theresa are always approachable and pragmatic offering support and liaising efficiently with all concerned to ensure outcomes are met effectively and efficiently enhancing the lives of those with whom they work.

Carol Carr MCSP, Head of Therapies


I have worked with Kathryn Howard for the past 2 years as she is the case manager for two of my clients. She is a pleasure to work with and she builds close, professional relationships with her clients who value her expertise. I would use Kathryn's services again and would not hesitate to recommend her services to other clients or professionals.